The Customer Journey

Imagine stepping into your next board meeting and confidently explaining how you'll choose the right ERP, launch it smoothly, and turn it into a long-term business asset. That confidence is exactly what this 10-part video and workbook series delivers. Written from the customer’s perspective, this series avoids vendor hype and theory. Instead, it gives you a practical framework built from real-world projects, real lessons, and measurable outcomes. Chapter 1, “Before You Buy,” helps you map your current architecture, define the pain driving change, and build a vision with clear success criteria. Chapter 2, “Kick Off,” translates vision into structure with balanced scorecards and realistic pilot goals. Chapters 3 to 5 guide you through discovery, phased planning, and user acceptance testing. You’ll learn how to avoid analysis paralysis, control scope creep, and validate that real workflows match real software—before you go live. Chapters 6 and 7 cover dress rehearsals and pilot launches. You'll capture early wins and, more importantly, document stumbles in a way that drives improvement. Chapter 8 introduces structured post-mortems and lessons learned. Chapter 9 gives you the rollout playbook: rotating deployment teams, micro-surveys, and sustainable momentum. Chapter 10 focuses on long-term success—upgrade strategies, quarterly metrics, vendor partnership, and a living support system. Along the way, you get over 100 pages of tools: change control gates, KPI scorecards, DR drill charters, and audit-ready templates. The tone is honest—we talk about fatigue, politics, and how to turn pain into progress. Whether you're starting fresh or recovering from a shaky launch, this course gives you the playbook to lead ERP with confidence, clarity, and real ROI.