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A chip truck sat idling at the scalehouse. Six months of requirements gathering. Hundreds of sign-off sheets. User acceptance testing. Conference room piloting. Everything checked and double-checked. Go-live day arrived at the pulp mill. The scaler looked at me and asked a simple question: "Sir, how do you sell chips out of this system?" I was confident. Probably arrogant. "This is a pulp mill. We make paper here. We don't sell chips here." He stared back. "Well, Mr. Wizard,

I took down an entire business during a management meeting. It was early in my career, back when SQL Query Analyzer was the primary tool for database work. I was running mitigation scripts daily, keeping a legacy system alive while we bought time for a rewrite. One day, management called me into an urgent meeting. The system might have lost the company money, and they needed me to find it. I got up from my desk like a boss and walked into that conference room. Ten minutes in,

Pain Delta Math: Turning Frustration Into Dollar Signs You can feel it before you can name it. That gnawing frustration as your team...

Why you must surface the undocumented workflows haunting your ERP investment—and how AI can help. "Don’t let invisible processes derail...