PAIN MANAGEMENT
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FEATURE
Forbes Technology Council
20 Surprising Ways AI Is Reshaping The Customer Journey
Businesses and consumers alike recognize that artificial intelligence plays a significant role in today’s customer journeys—receiving personalized recommendations and accessing chatbot support are now standard features of many digital transactions. But AI also holds largely untapped...
That Tech Pod
Innocent until the algorithm says otherwise. Trusting tech when AI gets it wrong with Evan J Schwartz
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In this episode, Evan J. Schwartz discusses the real-world impacts—both good and dangerous—of AI in areas like law enforcement, logistics, and digital identity. From predictive policing and AI-driven fraud to looming global regulations, the conversation unpacks how misplaced trust in data and algorithms can reshape lives, rights, and entire industries.
The Customer Journey
Why 70% of ERP Projects Bleed red-and how you can beat the odds
ERP failures aren't caused by incompetence—they stem from a lack of a clear roadmap and vision. This blog introduces a ten-phase Customer Journey framework and a free Vision Statement worksheet to help organizations define success, align stakeholders, and avoid costly implementation mistakes.
Technology Doesn't Have To Be Deadly
After 30+ years of developing, integrating, and rolling out enterprise-wide systems across hundreds of businesses, Evan J Schwartz has developed a robust methodology for adopting technology into your global enterprise that is less painful with predictable costs and successful outcomes. There is no change without pain, but you don't have to put your business at risk to stay competitive, current and to benefit from today's top technology providers. From massive ERP global roll-outs to leveraging today's Generative AI for everyday use across your business, Evan can walk you through every facet and help you repeatedly sidestep pitfalls and the common mistakes businesses make while adopting technology.
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